Call Centres

Call Centers today are implemented into most types of businesses today from SME Book Makers to Corporate Insurance Companies. We are able to record all voice inward and outbound and even the screens the operators are viewing during the call.
SMR Solutions (UK) Limited can assist even further with Customer Experience Management Solutions if required:-call-centre

Capturing, evaluating, analyzing and improving the customer experience in the following areas:-

  • Voice
  • VoIP
  • E-Mail
  • Web interactions.
  • Web-enable your contact center.
  • Build lifelong customer loyalty.
  • Bring decision-makers closer to customers.
  • Empower Your Agents.
  • Exceed profitability.
  • Surpass customer satisfaction objectives.