Wordnet 3

Thales has combined the latest available technologies and over 50 years of voice recording expertise to build Wordnet Series 3, an innovative digital voice recording platform that allows contact centers to record conventional telephony and radio communications, as well as the latest voice over Internet protocol (VoIP) systems.

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In addition to the traditional phone contact, customers now expect to use IP-based communication to interact with service representatives. And as IP-based communication becomes the expected standard in the contact center, companies are being challenged to keep up. Thales envisioned the evolution toward using the LAN for all business communications long ago, and began creating a first-of-its-kind solution to help you make the transition cost-effectively, with a solution that offers VoIP and traditional telephony capability in one box.

But Wordnet Series 3 doesn’t stop with VoIP capability. Even if your contact center is not moving immediately to VoIP, the Wordnet Series 3 technology offers a completely new set of capabilities to better address mission critical elements of the business, including minimizing liability, improving agent performance and customer retention, and reducing cost of ownership.